Be respectful, honest, and cooperative at all times.
Follow instructions from your employer and the Bureau.
Always report to work on time and complete duties responsibly.
Do not lie, steal, or involve yourself in household conflicts.
Dress neatly and keep yourself clean at all times.
Respect the family’s privacy and never share their personal matters.
Avoid gossip, bad language, or quarrels in the home.
Never bring friends, partners, or visitors into your workplace.
2. Work Discipline
Work with care and protect all household items.
Use machines, gas, and equipment safely — ask if unsure.
Report any breakage or damage immediately.
Keep the house clean, tidy, and organized.
Avoid laziness, negligence, or misuse of employer’s property.
Never use the employer’s phone, money, or items without permission.
No drinking, smoking, or taking drugs while on duty.
3. Attendance, Leave and Rest
You are entitled to one off day per week.
Inform your employer early if you need emergency leave.
Always return on time after your off day or leave.
Do not disappear without notice — it will lead to dismissal.
Work honestly and stay loyal to your current employer.
4. Payment Records
You will be paid a fair salary each month.
Always sign the salary payment record.
Do not demand extra money without agreement.
Bureau fee of Ksh 1,250 for house managers will be deducted from your first salary.
Bureau fee of Ksh 1,500 for gardeners will be deducted from your first salary.
Bureau fee of Ksh 5,000 for security guards will be deducted from your first salary.
Keep your payment records safely.
5. Health and Safety
Report sickness or injury immediately.
Take care of your health and hygiene.
Do not work while drunk or unfit.
Use your NHIF card if available.
Keep your sleeping area clean and decent.
6. Termination
Give one-month notice before leaving the job.
Return all items belonging to the employer before leaving.
Collect your ID and salary before departure.
If you leave without notice, you may not be registered again.
7. Confidentiality and Technology
Do not post photos, videos, or private information about your employer online.
Limit phone use during work hours.
Respect children and family members’ privacy.
Be a good example of trust, honesty, and respect.
Employee Rights
Right to fair salary, food, and rest.
Right to a safe and respectful work environment.
Right to medical attention in case of sickness.
Right to fair hearing before dismissal.
RULES FOR ALL EMPLOYERS
1. Recruitment and Payment
Pay the Bureau service fee of
Ksh 2,500 for house managers placement.
Ksh 3,000 for gardeners placement.
Ksh 10,000 for security guards placement.
Pay the worker’s salary on time — not later than the 5th of each month or as agreed.
Keep a signed salary record every month.
Provide fair pay according to Bureau standards:
Minimum for house managers Ksh 8,000
Minimum for gardeners Ksh 10,000
Minimum for Security guards Ksh 15,000
Do not make unfair deductions from salary.
2. Treatment and Respect
Treat workers kindly and respectfully.
Do not shout, insult, beat, or abuse your employee.
Respect their privacy, dignity, and culture.
Provide safe and decent accommodation for live-in workers.
Provide enough food and clean water.
3. Work Conditions
Give clear duties and explain how to use appliances safely.
Provide a safe working environment free from danger.
Allow enough rest and sleeping hours.
Give one day off per week and reasonable working hours.
Do not assign risky or illegal duties.
4. Health and Emergencies
If a worker becomes sick, assist them to get medical care.
Use NHIF or reasonable cost-sharing if necessary.
Do not dismiss someone for being sick.
Allow emergency leave for genuine family reasons.
Keep first-aid items in the home if possible.
5. ID and Belongings
If you keep the worker’s ID, return it during off days or when requested.
Return all their belongings when the contract ends.
Do not hold their property unfairly.
Report lost or missing workers to the Bureau immediately.
6. Termination and Replacement
Give one-month notice or valid reason before dismissal.
End employment before 6:00 pm for safety.
Pay all dues before releasing the worker.
Request replacement from the Bureau within three weeks if necessary.
Replacement fee if the employee doesn’t meet your expectations in three weeks is;
Ksh 1,250, for house managers, later deducted from new worker’s salary.
Ksh 1,500, for gardeners, later deducted from new worker’s salary.
Ksh 5,000, for security guards, later deducted from new worker’s salary.
Provide a fair reason for dismissal to avoid disputes.
7. Confidentiality and Conduct
Keep the worker’s personal information private.
Do not post their photos or identity online.
Handle disagreements through the Bureau, not violence or abuse.
Be honest about household conditions when hiring.
Respect the worker’s off days and personal boundaries.
Employer Rights
Right to loyal, honest, and respectful service.
Right to safety of family and property.
Right to replacement in case of poor performance.
Right to mediation through the Bureau in case of disputes.
BUREAU RULES AND MEDIATION
The Bureau keeps all records of both employers and employees.
Both parties must sign an agreement before starting work.
Any conflict should first be reported to the Bureau for mediation.
The Bureau will act fairly and protect both sides.
Any violation of rules may lead to suspension or blacklisting.
FINAL DECLARATION
All employers and employees must read, understand, and agree to follow these rules.
Respect, honesty, and fairness are the foundation of a successful working relationship.
MISSION STATEMENT
To connect reliable domestic workers, gardeners, and security staff with trustworthy employers through fair, transparent, and professional services that protect and empower both parties.
VISION STATEMENT
To become the most trusted and ethical employment bureau in East Africa — promoting dignity, safety, and respect in every home and workplace.
CORE VALUES
Trust – We build confidence between employers and employees through honesty and transparency.
Respect – We value every person equally, regardless of background or position.
Integrity – We do what is right even when no one is watching.
Fairness – We treat both employers and employees with equal concern and justice.
Professionalism – We handle every case with discipline, confidentiality, and care.
Accountability – We take responsibility for our actions and services.
Compassion – We listen, understand, and respond with kindness and empathy.
Excellence – We strive to provide high-quality, reliable, and efficient services.
Safety – We protect the welfare, rights, and dignity of all our clients and staff.
Growth – We aim to empower workers and improve living standards through continuous development and training.